GENERAL SHIPPING & BILLING FAQS

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What Is Your Turnaround Time?

Our average turnaround time is 3 weeks (15 working days) from the date of confirmed payment, and proof approval. Once everything is approved, we will give you a completion date of your order. Please note turnaround times can vary during busy periods or if your order is complex or of an unusually large quantity.

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Do You Offer A Rush Order Service?

Yes! We will always try and squeeze you in for a rush order if our print schedule allows for it. All Rush Order will incur an extra fee. This is charged on a percentage of the final invoice, depending on how quickly the order is needed;
15-10 working days -10% fee
10-5 working days – 20% fee
5 working days – 30% fee

Rush orders are subject to the same terms as standard turnaround orders.

Rush order times do not include shipping. Riptorn cannot be held responsible for any delivery delays or misplaced orders after they have left our print shop.

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Do You Offer DTG?

We don’t currently have the facility to print DTG (Direct to Garment) inhouse, however we have partnered with some great businesses that do. If you would like us to arrange DTG printing for you, please contact us via our contact form below.

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How Can I Pay For My Order?

When you are ready to proceed with the quote we have given you, we will send you details on how to pay. All of our orders can be paid by BACS, Debit Card, Credit Card or in person at our studio via cash.

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Are Your Prices Negotiable?

We pride ourselves on the quality and attention to detail we put into every single garment. We can guarantee that our printing and service will be of the highest quality. We have always tried to keep our prices as competitive as possible, so if you have found a cheaper quote elsewhere, please let us know.

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Can I Cancel Or Return My Order?

We work hard to check every garment is of the highest standard, but on the rare occasion that you are unhappy with your order, please contact us as soon as possible. If a fault or error occurs which we deem to be our fault, we will always offer to replace all or part of your order. You can contact us by phone on 07595897144 email info@riptorn.co.uk or via our contact form below.

If you change your mind, your event is cancelled, or you no longer need your garments and would like to cancel your order, please contact us as soon as possible. You may cancel at any time, however If you wish to cancel after payment had been received and after signing off the order, you will incur a fee. This fee will cover the cost of screen break down, returning garments to the supplier and any staff/labour costs.

Please read our full Terms & Conditions for more details on cancelling or returning your order.

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Can You Deliver My Order?

Of course! All of our orders are carefully packaged and shipped via dedicated courier on next day delivery. Shipping is charged at £15 + VAT for mainland UK. For offshore and international deliveries, we will quote your delivery costs when you confirm your order. If you are local to the Riptorn showroom why not come and pick up your order for free!

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Can I Collect My Order?

Yep! We will notify you via email or telephone when your order is ready to collect. There will always be a member of the team at the Riptorn showroom Monday – Friday 08:30 – 17:00. If you would like to collect outside of these times, please let us know in advance.

You’ll find us at Mint Signs, Renown Close, Chandlers Ford, Southampton, Hampshire, SO53 4HZ. Click here to find us on Google Maps.

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DESIGN & ARTWORK FAQS

 

How Should I Send You My Artwork?

There are a few ways you can do this. The easiest way is via email, send your artwork to us at info@riptorn.co.uk, for larger files you can send them to us via We Transfer.

For more information on how to set up your artwork for print, please email us on info@riptorn.co.uk

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What File Format Should My Artwork Be?

It’s always best to send us your artwork in the program you created it, be that Photoshop, Illustrator, Corel Draw or Procreate. This way if you require any changes to be made, our designers can adapt the artwork before printing. If you don’t have access to the original file, or if you are still unsure, please send over what you have and our design team will be more than happy to help.

If you require complex changes to your artwork or colour separation, we may need to charge a design fee. Our design fees are £40 per hour. Most changes can be made within half an hour.

For more information on what file formats are best, please email us on info@riptorn.co.uk

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Do You Offer Design Services?

Yes we do! Whether you need a new logo, T-Shirt design, labels or any other branded design please get in touch. We have a talented team of illustrators, artists and graphic designers from different backgrounds, who love to get their hands stuck into a creative project!

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GARMENT FAQS

 

Do You Provide Garments?

We do, in fact we recommend that we provide the garments for you. We have tested hundreds of suppliers over the years and know exactly which garments and fabrics work with our printing, to ensure the highest quality and durability.

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Can I Supply My Own Garments?

Yes, you can! We recommend that you let us know during the quoting process exactly what garments you are going to supply. Please be aware that providing your own garments comes at a risk, as some materials/garments can react badly with our printing/embroidery/vinyl process.

Please make sure you check your garments for defects, separate them if you have multiple designs and remove any additional packaging before providing them to us. You should supply spares to account for any errors in the printing process. We recommend 5-10% extra stock, at least one of each size and colour per print design. Make sure we’re aware of the total you’re supplying as this is what your quote will be based on.

To find out more about supplying your own garments, please read our Terms & Conditions.

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Do You Offer Samples?

Due to the lengthy process of printing/embroidery we do not offer samples, however we do have a small minimum order of 10 garments which you can use to sample your designs. If you would like to sample or see the garments, you can either purchase blank garments from us, or come into the Riptorn showroom to see them in person.

Please drop us an email on info@riptorn.co.uk to see what garments we have available.

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Can I See The Garments In Person Before I Order?

Yes, you can! You can either purchase blank garments from us which can be sent to you via a courier or pop into the Riptorn showroom to see them in person.

Please drop us an email on info@riptorn.co.uk to discuss the wide variety of garments available.

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Do You Offer Eco And Ethically Made Garments?

We offer a wide range of eco cotton, recycled and ethically manufactured garments from a variety of brands.

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Who Makes Your Garments?

We have access to a huge range of garment manufactures including Gildan, Stanley & Stella, AWD, AS Color, Continental Clothing and many more. Please check out our catalogue to see what we have to offer. Alternatively contact us and one of our product specialists will be happy to help!

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How Should I Wash My Printed Garments?

We recommend washing your garments following the manufacturers care labels. This will normally be a standard 30 degree wash, to prevent any garment shrinkage or colour fading. Screen printing is very hard wearing but can deteriorate over time with long hot washing. Our standard polyester embroidery thread is manufactured to withstand heavy industrial laundering and is chlorine and bleach resistant.

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Can I Mix Garment Sizes And Colours When Using The Same Design?

Mixing garment sizes and colours is a great way of keeping costs low. As long as you are using the same design and ink/thread colours there will be no extra charge. Changing ink printing colours is possible, if you are not switching from dark to light coloured garments. This is because you may require an underbase on dark coloured garments – see our Screenprinting FAQs section for more details on using an under base. There will be a small charge incurred for changing ink/thread colours.

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SCREENPRINTING FAQS

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What Is Screen Printing?

Screen Printing is a printing technique which prints an image onto your garments by forcing ink through tiny holes in a screen made of a fine mesh. Screen Printing is the best option for long-lasting, hard-wearing print, which is far superior to vinyl heat transfer or DTG.

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Is There A Screen Set Up Fee?

Like most printing methods, it’s a lengthy process to set up silk screens ready for print. This is multiplied when you require more than one screen or colour. Our screen set up charges are incorporated into our prices, so you’ll pay a flat rate for printing.

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Can My Design Be Placed Anywhere On The Garment?

Yes and no. In order to screen print the garment is placed flat onto a board, this means the garment needs to fit onto the board in order for us to print on it. We have facility to print in many different positions on a garment, including full front and back prints, breast, chest, nape of neck, flank and sleeves. We are unable to print over seams and zips as it doesn’t allow us to lay the garment flat.

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Do You Store Screens For Future Use?

We do not have space to store multiple screens for future use, screens can also become damaged or deteriorate if stored for long periods of time. Therefore, we create fresh screens for every order, this ensures that every screen produces a defined print.

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What Is An Underbase?

Depending on your desired finish it may be necessary to print an underbase when printing onto dark coloured garments. This means we will print an extra layer of white ink under your design to make the colours extra vibrant on your garment. Some customers decide not to have an underbase and instead prefer a more muted “washed out” look.

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Do You Have A Minimum Order Quantity For Screen Printing?

Yes, we have a minimum order quantity of 10 garments on all of our orders.

 

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EMBROIDERY FAQS

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What Is Embroidery?

Embroidery is a decorative process of using thread to stitch a design into fabric. We have a 4 head industrial embroidery machine, that can stitch over 1500 stitches per minute. In order to make your embroidery a reality we have to “digitalise” your artwork, which tells our machines how to stitch your design.

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Do You Charge To Digitalise Embroidery Designs?

We place a small charge on digitalising your embroidery designs, as it is quite a length process to do. This cost ranges on average between £20-£50. Once your design is digitalised, we save your files for future orders, meaning we can use the digitalised files time and time again.

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How Many Thread Colours Can I Use In My Embroidery Design?

Our embroidery machines hold multiple colours of thread at once, meaning we can stitch up to 15 colours in one design.

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Do You Have A Minimum Order Quantity For Embroidery?

Yes, we have a minimum order quantity of 10 garments on all of our orders.

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FINISHING & LABELLING FAQS

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Can I Provide My Own Labels?

Yes, you can! Just let us know before ordering, as we can give you advise on the best labels to order. There are many different kinds available on the market, all varying in size and designed to be placed in different positions on the garment.

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Do you Make Garments Labels?

We do not make labels ourselves, but we have teamed up with some trusted label makers who can produce high quality labels for you on our behalf.

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Can I Have Size And Wash Instruction Labels As Well As Branded Labels?

Of course, you can! As standard our manufacturers already place size and wash labels into their garments, some will be branded, some are discreet non-branded labels. We can remove branded labels and replace them with size and wash instruction labels that fit your branding and compliment your designs.

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Can I have Custom Names Or Numbers Added To My Garments?

Yes, you can. If you need custom names, numbers, initials, or job roles placed onto garments, let us know. We can cut and press vinyl letters and numbers onto your garments to fit whatever you need.

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Can You Bag My Garments?

Yes, we can neatly place your garments into Polybags to make them retail ready. We can also use recycled or biodegradable bags to fit your company’s ethos. To make things even easier for you, we can add barcode and size stickers to your bagged garments, making them completely ready for direct to customer sales or shipping. This means you’ll have even more time to concentrate on the areas of your business that really matter.

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Do You Offer Swing Tags?

Yes we do print Swing Tags in house and will be more than happy to attach them to your garments for you.